Service Manager

Your scalable service desk solution.

Explore the product
bg
OpenText™ Service Manager is scalable service desk software powered by machine learning, analytics, and automation. Proven, integrated, and easy to use, it provides a powerful ITSM platform for standardizing service delivery and support across the enterprise.

Machine Learning and Analytics-Based Automation

Tackle more. Resolve faster.

Swiftly categorize tickets, identify trends, fulfill requests, and resolve issues—boosting user and agent productivity.

bg
Use machine learning and analytics to find, view, and analyze trends and patterns.
bg
Easily create knowledge articles, record problems, and evaluate user surveys.

bg

Self-Service Portal

Happy users. Happy IT.

Satisfy users and unburden IT with a friendly self-service portal supported by native mobile apps, virtual agents, live chat, and smart search.

Drive faster user adoption and greater satisfaction.
Efficiently interact with IT and other service desks.

bg

Codeless Configuration

Cut complexity. Deploy at scale.

Use the process designer and out-of-the-box ITIL-compliant processes to create and customize reusable tasks, workflows, and processes—no coding required.

Quickly customize your service desk to meet your unique requirements.
Reduce the complexity of customizations to drive down deployment cost.

bg

Additional Features

Dashboards and Reports

Easily report on processes and KPIs with role-based dashboards and 100+ out-of-the-box reports.

Change Management

Automate the change and release management process from requests to validation.

DevOps Integrations

Automate release build and deployment, create repeatable processes, and achieve fast ROI.

Resources

community

Community

Join peers and experts
support

Support

Get help with your product
Contact Us

Contact Us

Get questions answered
blog

Blog

Read the latest
Pricing

Pricing

See your investment
Documentation

Documentation

Examine technical details

Related Products

OpenText™ Service Management Automation X (SMAX)

Advanced service management software based on embedded machine learning and analytics.

OpenText™ Asset Management X

Enterprise-ready IT asset management software that unifies the physical, virtual, financial, and contractual aspects of your assets on a common platform.

OpenText™ Universal Discovery and CMDB

Configuration management software that discovers and maps assets across multiple clouds, containers, and on-premises IT.
    Evolve from Service Manager to SMAX

    Get started today.

    Explore SMAX