Take a new approach to IT service management with Service Support Manager (formerly Serena Service Manager). Unlike other service desk solutions, Service Support Manager is easy to use and inexpensive; plus, it provides visibility across the entire service delivery lifecycle.
Service Support Manager (SSM) represents a process-driven approach to IT. SSM draws on the power of a process management platform to lower total cost of ownership (TCO).
View and report on all service management processes.
The web-based Service Request Center enables users to discover and request IT services, submit incidents, and review knowledge base articles.
Gain visibility across the service delivery lifecycle.
Enables services to be composed, organized, and published into convenient categories.
SSM integrates change and release management in order to bridge the divide between Dev and Ops.
Packaged with fully functional, easy-to-use applications.
For request, incident, problem, change, and configuration management.
Customizable, role-based dashboards and reports provide unparalleled insight into service management processes.
SSM collects and reports metrics throughout service lifecycles. Cross-application reporting also provides end-to-end operational visibility.
CACI improves helpdesk operations, transforms other core IT processes with the Micro Focus solution.
CACI improves helpdesk operations, transforms other core IT processes with the Micro Focus solution.
Micro Focus SBM and SRC deliver flexible and sophisticated process orchestration and automation to enhance patient care.
Micro Focus SBM and SRC deliver flexible and sophisticated process orchestration and automation to enhance patient care.
Micro Focus SBM streamlines processes and ensures full collaboration for a healthcare pioneer.
Micro Focus SBM streamlines processes and ensures full collaboration for a healthcare pioneer.
Solutions Business Manager is enterprise-scale business process automation software.
A one-stop, centralized request center for your IT organization.
SMAX is advanced service management made simple and affordable.
IT Operations
