ZENworks Service Desk

Fast and easy ITIL-based service desk

OpenText™ ZENworks Service Desk is an ITIL-based service desk solution that integrates with Unified Endpoint Management. It improves employee satisfaction, decreases costs, and improves IT efficiency with IT Service Management.


Mobile, email, or portal—users choose.

Users self-serve via mobile portal or email to open and update requests. Dynamic forms provide IT-specific information based on the request.

Mobile, email, or portal
Users interact with the help desk how they want—email, portal, and mobile.
Mobile, email, or portal
Get the right information for every request.

Enterprise App Store

Apps and services in one place.

Create a self-service enterprise app store so users easily understand how to request services and assets. Customize the store to match corporate branding.

Custom workflows to apply corporate governance.
Automated app and service delivery.

ITIL Processes

ITIL service management simplified.

Service Desk—ITIL Edition provides 10 key ITIL processes including Configuration, Service Request, Service Level, Service Portfolio, Service Catalog, Incident, Problem, Change, Release and Deployment, Financial, and Knowledge Management.

Align with ITIL best practices—automatically.
Ensure quality services and IT service desk functions.


Additional Features

Endpoint Device Management Integration

Import configurations and provide better support. Create custom reports and dashboards.

Virtual Appliance System

Deploy in minutes with a guided, quick-start configuration system.

Asset Management

Track traditional IT assets and non-IT assets from the same console, define custom asset lifecycles, and more.

Customer Success

Our customers do more.

  • Case Study

    Milano Serravalle— Milano Tangenziali S.p.A.

    This travel and transportation company now offers faster, more targeted technical assistance, and better compliance with strict internal service level agreements.



Featured Resources

Product Flyer

ZENWorks Service Desk

White Paper

Discovering OpenText™ ZENworks 2020


What’s New in ZENworks Service Desk 8.3?


Upgrade. Remodel. Relax—Service Desk 8.3 is available now.

Frequently Asked Questions

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ZENworks Service Desk

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