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Service Management Automation X (SMAX)

AI-powered service desk, ITSM, ITAM, and ESM software.

Service Management Automation X (SMAX)
OpenText™ SMAX delivers IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Driven by a private generative AI chatbot—OpenText IT Operations Aviator—SMAX empowers users to resolve common support requests on their own. Yes, the smart chatbot everyone dreamed of is finally here.

IT Service Management

Deliver modern IT services.

Take productivity and service experiences to new heights with easy, flexible, AI-powered work options.

Pivot quickly with codeless configs and ITIL best-practice templates.
Transform Tier 1 support with private generative AI.

Deliver modern IT services.
IT Asset Management

Manage assets end to end.

Oversee all aspects of your hardware and software assets by combining contract, financial, and carbon footprint information in a single tool.

Optimize costs and ensure software compliance.

IT Asset Management
Enterprise Service Management

Extend services beyond IT.

Apply ITSM principles and capabilities to business functions like HR, R&D, facilities, finance, and marketing.

Deliver consistent service experiences for all.

Enterprise Service Management

Additional Features

Codeless configurations

Configure tasks and workflows without writing any code. A low-code/no-code design studio makes creating applications extra easy.

Built-in AI and automation

Accelerate incident resolution, problem identification, and change management with fast CI detection and advanced analytics that reveal patterns and recommend improvements for successful changes.

Private generative AI

Elevate user experiences, cut support costs, and keep proprietary data secure by using a generative AI chatbot that’s powered by a private large language model (LLM).

Accolades and Certifications

Leader in Enterprise Service Management
ITSM SaaS Meets FedRamp® Requirements
ITSM SaaS Meets FedRAMP® Requirements

Customer Success

Our customers do more.

  • "Thanks to SaaS, we are now always on the latest version and can benefit from newly released features right away.”

    Zurich Airport
    Roland Pfenninger
    Team leader IT service management
  • “We could see ourselves using SMAX right out of the box. Concurrent user licensing really stood out for us as well. Sharing licenses meant a huge amount of flexibility for supporting our global workforce and growth plans.”

    Patrick Quin
    Manager - Operational excellence
  • “We already knew what SMAX was capable of doing. The ITSM system had to support standardization with as much self-service and automation as possible. It had to be forward-looking and grow with our changing needs.”

    Norsk helsenett
    Tor Kristian Hansen
    ITSM project manager
  • “We much prefer to work with repeatable, out-of-the-box functionality and built-in integration capabilities than create custom workflows—that’s why we chose SMAX.”

    Onno Van Der Dussen
    IT operations manager ITSM


Featured Resources


Modernize Your ITSM with a SaaS-Based Solution


Why Organizations Around the World Choose SMAX

Web page

Transparent, Flexible License Options with ITSM SaaS


Get Started with SMAX SaaS


ITSM Buyer’s Guide: How to Choose the Right ITSM Software


ITSM, ITAM, and ESM Apps

Frequently Asked Questions

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