Our technology incorporates existing question-answer banks such as FAQs to answer queries using natural language processing.
Use existing knowledge banks already in use for customer queries.
Find data from specific fields within a structured database to find correct responses quickly.
Speed search results within structured data.
If your FAQ or fact databases don’t hold the answer, AI Digital Assistant searches documents to find segments that best answer a user’s query.
Expand searches beyond databases and FAQs.
Provide natural language answers in response to users’ queries.