Our chatbot pulls from many resource types to return highly matched answers to natural language queries.
Natural language processing enhances the customer experience.
Multi-sourcing allows chatbot to respond more specifically to natural language queries.
IDOL can use FAQ sets as an answer bank for solving customer issues, just like a human agent.
Increase customer satisfaction with chat answers to commonly asked questions.
Search all of your databases to create the best answers to your customer’s specific chat questions.
Enhance customer satisfaction with the correct answer to specific chat questions.