Enterprise Service
Management

Deliver fast, easy, smart service experiences for all.

  • Superior service experiences

    Superior service experiences

    Empower users to get fast, personalized, consumer-style services across the enterprise. Make it easy for users and service agents to open tickets, get instant answers, and resolve issues—all with AI-powered search, ticket creation, and virtual agents that understand human intentions. Even IT users and developers have an easy way to request and manage cloud services from a single self-service portal.

    See how you can quickly connect with virtual agents and resolve requests from the convenience of your mobile device.

    Superior service experiences
  • Higher IT service productivity

    Higher IT service productivity

    Transform your service management into a fast, flexible operation fueled by codeless work options and enterprise-wide automation. When you want to make designing workflows extra easy, you can configure them without writing any code. A range of out-of-the-box processes—including incident, change, service, release, and knowledge management—saves you hours of time. And difficult-to-automate manual processes can be handled by RPA robots that mimic screen-based human actions.

    Learn how to kick off automation workflows using virtual agents and RPA robots.

    Higher IT service productivity
  • Greater business resilience

    Greater business resilience

    Strategically manage costs, change, and your IT assets as business needs evolve. Use discovery and configuration management to proactively assess service impacts and reduce outages before they occur. And combine hardware and software assets with contract, procurement, and vendor information to control asset costs, enforce licensing compliance, and set business plans in motion.

    Greater business resilience
  • SaaS agility

    SaaS agility

    Accelerate time to value with cloud-native SaaS deployments—no more lengthy installations, ongoing maintenance, or complex upgrades. Add functionality, including new apps and different user roles, to meet evolving needs.

    You’ll enjoy easy scalability, instant updates, and lower startup costs.

    SaaS agility

Additional Resources