SMAX Express |
SMAX Premium |
AMX |
Universal Discovery |
|
|---|---|---|---|---|
|
Approvers Limit |
Unlimited |
Unlimited |
Unlimited |
N/A |
General ITSM |
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Incident Management |
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Knowledge Management |
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Request Management |
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Self-service Portal |
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Service Catalog |
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SLA Management |
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Problem Management |
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Change Management |
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Release Management |
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AI-powered Interactions and Multi-channel Engagement |
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Virtual Agent (MAX) |
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|
AI-based Smart Search, with suggestions |
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AI-based Analytics, Including Change Analytics and Hot Topic Analytics |
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AI-based Smart Email |
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AI-based Live Support |
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Mobile App (iOS, Android) |
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Productivity Capabilities |
||||
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Dashboards |
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Integration Platform |
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Multi-language Support |
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Studio for Building Workflows and Apps |
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External Knowledge Bases Indexing |
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|
Orchestration |
Includes 2 concurrent workflows |
Includes 2 concurrent workflows |
Includes 2 concurrent workflows |
|
CMDB and Discovery |
||||
|
Federated CMDB |
||||
|
Hardware Discovery |
Includes 50 licenses |
Includes 50 licenses |
Includes 50 licenses |
|
|
Cloud Discovery |
Includes 50 licenses |
Includes 50 licenses |
Includes 50 licenses |
Optional |
|
Software Discovery |
Includes 50 licenses |
Includes 50 licenses |
Includes 50 licenses |
|
|
Discovery Dependency Mapping |
Optional |
|||
|
Automated Service Modelling |
Optional |
|||
ITAM |
||||
|
IT Asset Management |
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Contract Management |
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|
Vendor Management |
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Procurement Management |
||||
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Financial Management |
||||
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Software Asset Management |
Includes 50 licenses |
Includes 50 licenses |
||
Enterprise Service Management |
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|
HR Service Management |
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Marketplace Content |
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Project Management |
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Demand Management |