The Store feature is a one stop shop experience that enables your employees to request services related to their work and for administrators it is a one stop experience that enables them to manage and track the organization's assets.
It doesn't just improve your service management. It improves your life.
Reduce your mean time to repair (MTTR) and improve your service management environment by streamlining and automating service desk functions.
To be successful, your IT organization needs to take both a business and customer-focused approach to IT. This model will help you provide high quality IT services to your company at a lower cost.
Information is your enterprise's most vital strategic resource, and the quality of IT services you provide can have a major impact on that resource. IT services enable your business to collect, analyze, produce, and distribute that information effectively.
Service Desk provides fine-grained control over key business logic parameters for ITIL service support and delivery support processes. This accomplishment translates directly into more complete and meaningful visibility into your organization’s infrastructure.
The Service Desk CMDB is a centralized repository for all service-management information that is found, inventoried, and managed through ZENworks and other products.
Change management lets you accurately assess the risk of changes and then apply the appropriate approval process. This means a lot less disruption to the business.
Service Desk provides you with efficient knowledge creation, publication, and distribution processes that can help you speed resolution times, reduce frustration, and empower end users to solve their own problems.
Whether you're at your desk or away, you can now manage and support your customer requests using your favorite device.
We are pleased to announce that Service Desk mobile app is now available for download in Google Play and iTunes.
With Service Desk, you are not limited by a specific browser or plugin because the product supports every browser on every operating system and embraces the latest web 2.0 technologies.
Service Desk supports all major operating systems, databases and application servers with simple installation and configuration on existing business systems.
Keep your service desk solution open. Service Desk applications support open standards and comply with existing standards such as XML, web services, Java, Mail, and CSS.
Invest in a solution that can grow with your business. Service Desk supports thousands of concurrent users and integrates easily with other systems to adapt to your enterprise applications.
Use web services to lower your integration costs. Integrating third-party applications via web services erases the high cost of typical enterprise integration projects.
Make service management part of your larger change and configuration management solution. Service Desk is designed to work seamlessly with:
The incident management capabilities in Service Desk make it possible for you to restore services and respond to users more quickly. With Service Desk, your service organization can:
The problem management capabilities in Service Desk help your workers find solutions and prevent problems from happening again by using the right blend of manual or proactive analysis and automatic problem identification tools.
Define, manage, and track your service delivery levels more effectively. With Service Desk you can meet responses or fix deadlines in accordance with ITIL best practices.
Define and manage the services you offer to your users. Service Desk makes it easy to define and manage all of the active or “live” services you offer to end users.
By measuring the value of the IT services you provide you can:
Plan, schedule, and control changes and updates to your environments. Service Desk provides tight integration between the embedded CMDB and Change Management.
Deploy a complete, scalable, ITIL-compliant service management solution in a matter of days. With Service Desk, there are no more 6–12 month implementations and long-term consulting contracts.
Service Desk provides fast, easy access to information and rapid ROI with an elegant browser-based interface. This includes:
Capabilities |
Service Desk For ITIL (full version) |
Service Desk Standard |
---|---|---|
Change Management | ||
Problem Management | ||
Incident Management | ||
Service Request Fullfillment | ||
Service Desk Store | ||
Service Asset and Configuration Management | ||
Knowledge Management | ||
Service Catalog Management | ||
Service Level Management | ||
Release and Deployments Management | ||
Service Portfolio Management |