Take productivity and service experience to new heights with a smarter approach to ITSM. Be ready for the future with a cloud-native solution based on machine learning.
Incident & problem management
Accelerate issue resolution, avoid recurring incidents, and drive continual service improvement with smart ticketing and intelligent analytics.
Service request management
Increase employee satisfaction and help them get back to work faster with an easy-to-use self-service portal and a virtual agent, at their desk or on the go.
Change & release management
Improve change success rates, reduce unplanned downtime and service outages with automated change workflows, change analytics, and machine learning.
Service level management
Define, track and report on service levels for continual service improvement and to demonstrate value to employees and business stakeholders.
Built-in machine learning and AI
Improve IT productivity by finding answers to requests and solving tickets faster, using one ITSM automation solution with embedded machine learning.
Feature-rich ITSM
Support all key ITIL processes and deliver services with a complete set of ITSM features and third-party integrations that result in a superior user experience.
Modern business requires modern ITSM
Learn about seven key areas of ITSM change within your organization to better align your organization’s service and support capabilities with business and employee expectations.
Leveraging SMAX industry-leading integration capabilities to create a robust service management foundation shortens resolution times and improves efficiency.
