OpenText uses geography-specific data centers—located in our SMAX SaaS farms—to comply with regional regulations and requirements for data security, data privacy, data residency, and data transfers. Our ITOM SaaS solutions adhere to the highest standards—they comply with WCAG 2.0, meet TAA country of origin requirements, and are certified for ISO 9001, ISO 27001:2013, and ISO 27034. If you prefer a non-SaaS deployment, you can enjoy the full capabilities of our IT Service Management (ITSM) solution—OpenText SMAX—by deploying it on or off cloud in your own data center.

Yes, our ITSM solution (SMAX) integrates seamlessly with ChatGPT using the built-in SMAX integration engine. You can easily develop a dedicated ChatGPT connector using the generic REST connector available in the integration engine. ChatGPT can be added as a specific usage pattern in agent-to-agent chats, thereby turning ChatGPT into a virtual SMAX service desk agent providing well-crafted conversational answers based on publicly available information.

SMAX also provides a secure generative AI virtual assistant, IT Operations Aviator, that runs on a private large language model (LLM) hosted and operated by OpenText.

Explore IT Operations Aviator ›

The built-in SMAX integration engine helps you integrate with virtually any external application. Our pre-defined connectors and templates, no-code integrations, and the modern graphical low-code/no-code design interface make building and managing integrations a breeze. You don’t have to write any complex code logic. SMAX integrates seamlessly with OpenText products and offers a growing list of out-of-the-box connectors for third-party products that include Microsoft Teams, Microsoft Power Automate, Microsoft Graph, Microsoft Azure, Atlassian Jira, Workday, GitHub, Jenkins, Amazon Web Service (AWS), Google Cloud, and WhatsApp.

SMAX Service Management Integrations ›

OpenText SMAX is a powerful ITSM, IT asset management, and enterprise service management (ESM) solution. Customizable best-practice, ITIL-4 certified processes, practices, and tasks are available out of the box for service desk, incident, knowledge, request, problem, change, SLA, catalog, release, configuration, hardware asset, procurement, vendor, contract, financial, HR service, project, and demand management. SMAX SaaS customers can also take advantage of two free concurrent Operations Orchestration workflows to design robust orchestrated services.

SMAX is embedded with AI/machine learning capabilities—this functionality is yours from the start and you don’t have to pay extra for it. AI/ML features include a conversational virtual agent; smart search across structured and unstructured data; smart ticket and smart email for easy ticket submissions and automated ticket classification, routing, and agent assignments; change analytics; hot topic analytics to identify problem patterns; and real-time suggestions to help agents resolve issues faster. Over time, SMAX learns from your data to provide increasingly accurate, personalized support.