Service Level Management SLM

IT service level management software that helps you define, track, and report on service levels from a business perspective.

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Meaningful goal measurement

Service Level Management performance reporting enables you to show that IT is meeting its obligations. Proactively manage service levels from the business perspective; measure and monitor application service levels against business objectives; define realistic, quantifiable service-level objectives; and track performance in real time.

Clear goal definition
Clear goal definition

Define realistic and quantifiable availability and performance objectives that reflect business service level management goals.

Real-time performance planning
Real-time performance planning

Track service level availability and performance both on a real-time basis, and for offline planning purposes.

Unify IT with your business metrics
Unify IT with your business metrics

Align your IT organization with business priorities and expectations.

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Process and Performance Monitoring: Business Process Monitor
End-User Monitoring: Real-User Monitor
Diagnostic software: Diagnostics
SiteScope
User Experience Management: UX Management
Synthetic Monitoring: AppPulse Active
Operations Management Services
Customer Support: Software Support
Software Education: Education Services
Consulting & Implementation: Software Services

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