Service Desk

Fast and easy ITIL-based service desk solution, integrated with Unified Endpoint Management.

Improve employee satisfaction, decrease costs and improve IT efficiency with IT Service Management.

Self Service

Self Service

Users can report incidents, request services, submit & track changes & find knowledgebase articles with a self-service, mobile friendly portal. Learn more.

Enterprise App Store

Enterprise App Store

Create an enterprise app store that includes applications, services and assets. Integrated with LDAP and UEM to automate delivery. Learn more.

ITIL Management

ITIL Management

ITIL Management including Configuration Management, Incident Management, Service Management, Change Management, Release Management and more. Learn more.

Endpoint Device Management Integration

Endpoint Device Management Integration

Quickly import configuration items, use remote support and software distribution to resolve tickets with Unified Endpoint Management (ZENworks). Learn more.

Fast, Efficient Deployment

Fast, Efficient Deployment

IT Service Management, delivered as a virtual appliance. No need for server OS or database licenses. Up and running in hours, not weeks. Learn more.

Asset Management

Asset Management

Create assets for both IT and non-IT assets, manage the lifecycle of those assets, and allow users to enter requests and incidents against them. Learn more.

Dive deeper. Discover more.

  • Self Service

    Self Service

    Self Service

    Self Service

    Allow users to interact with the service desk in a self-service manner. Users can use either the mobile friendly self-service portal or email to open and update incidents and requests. Dynamic forms let IT request specific information based on request type when users request help. Publish knowledge articles to ensure users can help themselves. Notify users of outages.

    Self Service
  • Enterprise App Store

    Enterprise App Store

    Enterprise App Store

    Enterprise App Store

    Create a self-service enterprise app store that gives users a familiar way to request corporate services and assets. Create customized approval workflows to apply corporate governance. Automate delivery of applications and services with native integration to ZENworks and Active Directory/LDAP groups. Customize the store and user portal to match your corporate branding.

    Enterprise App Store
  • ITIL Management

    ITIL Management

    ITIL Management

    ITIL Management

    Built with ITIL in mind. Service Desk, ITIL Edition provides 10 ITIL processes including Configuration Management, Service Request Management, Service Level Management, Service Portfolio, Service Catalog, Incident Management, Problem Management, Change Management, Release and Deployment Management, Management, Financial Management, Knowledge Management.

    ITIL Management
  • Endpoint Device Management Integration

    Endpoint Device Management Integration

    Endpoint Device Management Integration

    Endpoint Device Management Integration

    Empower technicians with Endpoint Device Management Integration. Import configuration items from ZENworks to the Configuration Management Database (CMDB). Provide better support with ZENworks Remote Management. Assign software distribution or configuration bundles to resolve incidents or fulfill requests. Create custom reports and dashboards across Service Desk and UEM.

    Endpoint Device Management Integration
  • Fast, Simple Deployment

    Fast, Simple Deployment

    Fast, Simple Deployment

    Fast, Simple Deployment

    Simple virtual appliance-based system deploys in minutes. Guided quick start helps get the system configured, users imported, teams created, items imported from ZENworks or manually created, app store configured, and more. No hidden costs, includes the server, database and web software. Virtual appliance-based reporting solution for ad hoc report and dashboard creation.

    Fast, Simple Deployment
  • Asset Management

    Asset Management

    Asset Management

    Asset Management

    Track traditional IT assets and non-IT assets from the same console. Import desktop, mobile devices, and application assets from ZENworks. Extensible asset management import / export capabilities. Define custom asset lifecycle. Track costs and expiration. Add custom fields to track additional asset attributes. Assign assets to users or org units. Basic purchase tracking.

    Asset Management

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