Swiftly categorize tickets, identify trends, fulfill requests, and resolve issues—boosting user and agent productivity.
Satisfy users and unburden IT with a friendly self-service portal supported by native mobile apps, virtual agents, live chat, and smart search.
Use the process designer and out-of-the-box ITIL-compliant processes to create and customize reusable tasks, workflows, and processes—no coding required.
Easily report on processes and KPIs with role-based dashboards and 100+ out-of-the-box reports.
Automate the change and release management process from requests to validation.
Automate release build and deployment, create repeatable processes, and achieve fast ROI.