Enterprise service management is about transforming your business. Create superior user experiences across the enterprise. Optimize IT productivity. And control costs to build business resilience in a changing world. The Micro Focus Enterprise Service Management (ESM) solution sets service management free—so you can do all those things with ease, speed, and intelligence. Now service management really is at everyone’s service.
Empower users to get fast, personalized, consumer-style services across the enterprise. Make it easy for users and service agents to open tickets, get instant answers, and resolve issues—all with AI-powered search, ticket creation, and virtual agents that understand human intentions. Even IT users and developers have an easy way to request and manage cloud services from a single self-service portal.
See how you can quickly connect with virtual agents and resolve requests from the convenience of your mobile device.
Transform your service management into a fast, flexible operation fueled by codeless work options and enterprise-wide automation. When you want to make designing workflows extra easy, you can configure them without writing any code. A range of out-of-the-box processes—including incident, change, service, release, and knowledge management—saves you hours of time. And difficult-to-automate manual processes can be handled by RPA robots that mimic screen-based human actions.
Learn how to kick off automation workflows using virtual agents and RPA robots.
Strategically manage costs, change, and your IT assets as business needs evolve. Use discovery and configuration management to proactively assess service impacts and reduce outages before they occur. And combine hardware and software assets with contract, procurement, and vendor information to control asset costs, enforce licensing compliance, and set business plans in motion.
